Last updated: June 2026
At STEFAN SERVAL, we are committed to delivering your order safely and efficiently worldwide.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Customized, made-to-order, or personalized products may require additional production time before shipment. Processing times may vary depending on the complexity and specifications of the item.
Orders are not processed on weekends or public holidays.
Shipping Destinations
We currently ship worldwide.
If your country is unavailable during checkout, please contact us before placing your order.
Estimated Delivery Times
Estimated delivery times after dispatch:
- Slovenia: 1–3 business days
- European Union: 3–7 business days
- United Kingdom: 5–10 business days
- United States & Canada: 5–10 business days
- International destinations: 7–14 business days
Customized or personalized products may require additional production and delivery time of up to 30 business days.
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or seasonal demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on:
- destination country,
- package size and weight,
- selected shipping method.
Any available free shipping promotions will be clearly displayed during checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
You can also track your order directly here: Order Tracking→
Customs Duties & Taxes
For orders shipped outside the European Union, customs duties, import taxes, and local handling fees may apply.
These charges are determined by local customs authorities and are the responsibility of the customer.
Delivery Issues
If your order is delayed, damaged, or lost during transit, please contact us as soon as possible and we will assist you in resolving the issue with the shipping carrier.
Incorrect Shipping Information
Please ensure that all shipping details are entered correctly during checkout.
STEFAN SERVAL is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Contact
For any shipping-related inquiries, please contact:
Email: office@stefanserval.com
Website: stefanserval.com